Shipping Policy

Thank you for shopping with Zenvrix Pharma. We are committed to delivering your Ayurvedic and wellness products safely and on time across India.

About Us

Business Name: Zenvrix Pharma

Business Location: Delhi, India

FSSAI License Number: 23326009000871

Customer Support

📞 Phone: 8287732675

✉️ Email: zenvrixpharma@gmail.com

Order Processing

• All orders are processed within 1–2 business days after successful payment confirmation.

• Orders placed on Sundays or public holidays will be processed on the next working day.

• During festivals, sales, or promotional periods, order processing may take slightly longer than usual.

Shipping Coverage

We currently ship our products across India through reliable courier partners.

Delivery availability may vary depending on the serviceability of your PIN code.

Estimated Delivery Time

• Metro Cities: 2–5 business days

• Other Cities & Towns: 3–7 business days

• Remote Areas: 5–10 business days

Delivery timelines are estimates and may vary due to courier operations or unforeseen circumstances.

Shipping Charges

• Shipping charges (if applicable) will be displayed at checkout before you complete your order.

• Any promotional offers for free shipping will be mentioned on the website during the applicable period.

Order Tracking

• Once your order is dispatched, tracking details will be shared via SMS, email, or WhatsApp (where applicable).

• Tracking information is generally available within 24–48 working hours after dispatch.

Delivery Delays

Delivery may be delayed due to circumstances beyond our control, including but not limited to:

• Severe weather conditions

• Public holidays

• Natural disasters

• Transportation disruptions

• Government restrictions

• Courier partner delays

We appreciate your patience in such situations.

Customer Responsibilities

To ensure timely delivery, please provide accurate and complete shipping details while placing your order, including:

• Full Name

• Mobile Number

• House/Flat Number

• Street/Locality

• Landmark (if applicable)

• City

• State

• PIN Code

If incorrect or incomplete information is provided, delivery may be delayed, returned, or cancelled. Any additional shipping charges arising from incorrect information may be borne by the customer.

Undelivered or Returned Orders

If an order is returned to us because:

• the customer provided an incorrect or incomplete address,

• the customer was unavailable to receive the package after repeated delivery attempts, or

• the package was refused without a valid reason,

Zenvrix Pharma reserves the right to charge additional shipping fees for re-dispatch. Refunds, if applicable, will be processed after deducting shipping and handling charges.

Damaged Packages

If you receive a package that appears damaged or tampered with:

• Do not accept the package if possible.

• Contact us within 48 hours of delivery.

• Share clear photographs or an unboxing video to help us investigate and resolve the issue promptly.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Zenvrix Pharma

📍 Delhi, India

FSSAI License Number: 23326009000871

📞 8287732675

✉️ zenvrixpharma@gmail.com