Terms & Conditions

Welcome to Zenvrix Pharma. By accessing or using our website, you agree to be bound by these Terms & Conditions. Please read them carefully before placing an order.

About Us

Business Name: Zenvrix Pharma

Business Location: Delhi, India

FSSAI License Number: 23326009000871

Customer Support

📞 Phone: 8287732675

✉️ Email: zenvrixpharma@gmail.com

Eligibility

By using this website, you confirm that:

• You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

• The information provided by you is accurate, complete, and up to date.

Products

Zenvrix Pharma offers Ayurvedic, herbal, and wellness products.

• Product images are for illustrative purposes only.

• Actual packaging, color, or labeling may vary from the images displayed on the website.

• We make every effort to ensure that product descriptions and prices are accurate. However, errors may occasionally occur.

Orders & Acceptance

• Placing an order does not guarantee acceptance.

• We reserve the right to refuse, cancel, or limit any order due to:

  • Product unavailability

  • Pricing or technical errors

  • Suspected fraudulent activity

  • Incorrect customer information

  • Any other legitimate business reason

If your order is cancelled after payment, the applicable refund will be processed according to our Refund Policy.

Pricing & Payments

• All prices are displayed in Indian Rupees (INR).

• Prices may change without prior notice.

• Payment must be completed before order processing begins.

• Payments are processed securely through trusted payment gateway providers.

Shipping

• Orders are processed within 1–2 business days after payment confirmation.

• Delivery timelines depend on your location and courier partner availability.

• Tracking information is generally shared within 24–48 working hours after dispatch.

• Delivery delays caused by weather, natural disasters, public holidays, courier issues, or other unforeseen circumstances are beyond our control.

Cancellation

• Orders can only be cancelled before dispatch.

• Once shipped, orders cannot be cancelled.

• Approved cancellations will be refunded through the original payment method.

Returns & Refunds

Due to the hygienic nature of Ayurvedic and wellness products:

• We do not accept returns after delivery.

• Replacements are available only if:

  • Wrong product is delivered.

  • Product is damaged during transit.

  • Product is missing from the order.

Customers must report such issues within 48 hours of delivery along with clear photographs or an unboxing video.

Approved refunds are processed within 7–10 business days.

Customer Responsibilities

Customers are responsible for providing complete and accurate information while placing an order, including:

• Full Name

• Mobile Number

• Complete Shipping Address

• Landmark (if applicable)

• City

• State

• PIN Code

• Email Address

Zenvrix Pharma shall not be responsible for delivery failures, delays, or additional shipping charges resulting from incorrect or incomplete information provided by the customer.

Product Usage Disclaimer

Our Ayurvedic and wellness products are intended to support general health and well-being.

• Individual results may vary.

• Product information on this website is provided for general informational purposes only.

• Our products are not intended to diagnose, treat, cure, or prevent any disease, except as permitted under applicable laws.

• Customers who are pregnant, nursing, have existing medical conditions, or are taking medication should consult a qualified healthcare professional before using any product.

Intellectual Property

All content available on this website, including logos, images, product descriptions, graphics, text, designs, and trademarks, is the exclusive property of Zenvrix Pharma and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

Limitation of Liability

Zenvrix Pharma shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of this website or the products purchased through it, to the extent permitted by applicable law.

Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the competent courts located in Delhi.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Zenvrix Pharma

📍 Delhi, India

FSSAI License Number: 23326009000871

📞 8287732675

✉️ zenvrixpharma@gmail.com